FAQs
What if any of the products I order are not available or out of stock?
Customers will be informed via e-mail or phone if any of the products in their order are delayed or on backorder. Where do you ship products? We can ship to the 48 contiguous states plus Alaska and Hawaii. We're sorry, but at this time we are not able to process or ship to international orders this includes APO military address(s).
What are your shipping rates?
At Survival Food, we know how expensive shipping can be that is why we take the opportunity to communicate with you directly for bulk orders so that discount rates may be negotiated. Should any orders require additional shipping and handling fees, you will be notified via phone or email of any additional charges before your order has been shipped.
What if the shipment is damaged?
Return Policy How long do I have to return a purchase? We want you to be satisfied with your purchase. Please take up to 5 business days to decide if you would like to keep your purchase. If, within that time, you decide to return your purchase you may return the unopened and unused product for a refund, subject to a 20% restocking fee. We will make every effort to remedy any problems that may arise. Please contact us with any concerns or replacements needed. Is everything returnable? Due to the nature of the items that we sell, there would be a safety issue in accepting certain items for return. Therefore, the following products cannot be accepted for return: Any food or drink product or products containing food or water Any storage or handling products for food or consumable liquids Any environmental contamination treatment products (such as water treatment tablets) All hygiene and sanitation items All medical products Opened items and items with damaged product packaging
How do I make a return?
All returns must be issued a RMA (Return Merchandise Authorization). To receive an RMA number, please contact us. Returned merchandise must be shipped via UPS to ensure a tracking number is available.
What about products with expiration dates?
Our food and water come directly from the manufacturers and we acquire the freshest product with the longest shelf life available. However, we cannot guarantee that these items will have the full shelf life as advertised and indicated from the manufacturer due to manufacturer production schedules, shipping times, and the fact that we have to warehouse these items for interim periods in order to have them available for immediate customer order fulfillment.
What if the product doesn't look exactly like the picture on the web site?
We make every effort to provide current and accurate product images and descriptions, however manufacturers constantly update and modify their product models. While we strive for 100% accuracy we cannot be responsible for image and or minor text inaccuracies, errors or omissions that do not render a product materially different by altering the basic functionality, value and utility.
Are shipping charges refundable?
Survival Food will refund standard shipping charges (from us to you) and priority postage or Ground UPS shipping charges (from you to us) ONLY when due to defect in merchandise. Returns must be complete with parts, accessories, manuals, etc. Products with defects caused by misuse, abuse, accidents, modifications, negligence, failure to read and adhere to the manufacturers recommendations and operating instructions, repairs or attempts at repairs, lack of proper routine maintenance and other causes beyond the control of Survival Food are not covered in this policy.
Is everything returnable?
Due to the nature of the items that we sell, there would be a safety issue in accepting certain items for return. Therefore, the following products cannot be accepted for return: Any food or drink product or products containing food or water Any storage or handling products for food or consumable liquids Any environmental contamination treatment products (such as water treatment tablets) All hygiene and sanitation items All medical products Opened items and items with damaged product packaging
